Privacy Policy

Last updated 14 April 2017

Thanks for visiting Pawprint Deli! This Privacy Policy describes what information we collect and how we use and share it. If you don't agree with the terms of this Privacy Policy, you may not access or use our services. If you have any questions about this Privacy Policy, feel free to contact us.

1. Core Principles

We don't sell your personal information to anyone. We don't ask for personal information unless we need it to provide or improve our service for you. We don't share your personal information unless you've specifically allowed it, or for the very limited purposes described below. We appreciate that when you use our services, you trust us with your information, and we take that responsibility very seriously. This Privacy Policy holds us accountable for protecting your rights and your privacy.

2. Collection

When you use our services, we collect the following information, and use it only as described below:

2.1 Account Information

This may include your name, address, email address and phone number. We use this information in the ways you would expect, such as to set up your account, to contact you or to ship our product/s to you.

2.2 Payment Information

When you initially provide your payment information, we transmit it via an encrypted connection to our payment processor, Stripe. Stripe uses and processes your payment information in accordance with Stripe's Privacy Policy. We don't store your payment information, other than your name, address, email address and phone number, which we require for billing, shipping and to comply with tax and other government regulations.

2.3 Communications With Us

When you send us emails or other communications, such as customer support inquiries, we maintain those communications and their contents so that we can resolves your inquiries or otherwise assist you.

2.4 Public Comments On The Services

We maintain any comments, contributions to discussions or messages submitted to users of the service, in order to provide the service.

2.5 Usage Information

This includes information about your activity on and interaction with our service, such as your IP address, your device or browser type, the webpage you visited before coming to our sites and indentifiers associated with your devices. This information enables us to analyse how the services are being accessed and used, and to track performance of the services.

2.6 Location Information

Your devices (depending on your settings) may trasmit location information to the services. We use this information to customise, improve and protect the services. For example, we may use your location information to determine local language preferences, or to geotag a post.

2.7 Cookies And Other Technologies

We use these technologies to do things such as remember your preferences, keep you safe and improve and promote the services. You can read more about how we use these technologies in our Cookie Policy, which is incorporated by reference into this Privacy Policy.

3. Sharing

When you use the services, we may share your information only as described below:

3.1 Third Parties You Authorise

We may give third parties access to your information on the service. For example, we may wish to integrate a third party newsletter service that requires access to the email addresses we collect from you. Such third party use of this information will be governed by the terms and privacy policies of the third party.

3.2 Following The Law

We may disclose your information to third parties if we determine that such disclosure is reasonably necessary to comply with the law, protect our rights or prevent fraud or abuse of Pawprint Deli or our users. When we receive law enforcement requests for information, we strongly believe in privacy and transparency. We scrutinise such requests carefully and challenge vague, overbroad or otherwise unlawful requests. And when legally permitted, we provide our users with notice that their information is being requested. This notice is provided so that you have the opportunity to challenge such requests.

3.3 Others Working For Pawprint Deli

Pawprint Deli uses certain trusted third parties to help us provide, improve, promote and protect the services. For example, we may use third parties to help us provide customer support, manage our ads on other sites or assist with data storage. These third parties may access, process or store your information to perform tasks only for the purposes we've authorised, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy. We also may share with third parties aggregated or anonymised information that does not directly identify you.

3.4 Business Transfers

If we're involved in a reorganisation, merger, acquisition or sale of our assets, your information may be transferred as part of that deal.

4. Protection

While no service is completely secure, we have attempted to keep your information safe to the best of our abilities. We employ security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Payment information is trasmitted using HTTPS encryption.

5. Retention

We'll retain your personal information for as long as we need it to provide you with the services. You can ask for your personal information to be deleted at any time by contacting us. Please note that there may be latency in deleting your personal information from our servers and backup storage, and we may retain your personal information in order to comply with the law, protect our rights, resolve disputes or enforce our agreements.

6. Location

Information that you submit through the services may be trasferred to countries other than where you live (for example, to servers in other countries). We also may store information locally on the devices you use to access the services. We also may transfer information to parties outside the UK for processing or to support the services, and we require them to provide at least the same level of protection for your information as described in this Privacy Policy.

7. Access

We may retain certain information as required by law or for necessary business purposes. On request, we'll provide you with a copy of your personal information that we maintain. This request may be subject to a fee not exceeding the prescribed fee permitted by law.

8. Communications

We may periodically email you service-related announcements. We'll also send you emails related to your transactions. We may also send you marketing or promotional communications, but you can opt out of receiving subsequent marketing or promotional communications by clicking the link marked unsubscribe (or similar phrasing) that's included in those communications.

9. Modifications

We may modify this Privacy Policy from time to time, and will post the most current version on our site. If a modification meaningfully reduces your rights, we'll notify you.